Terms and Conditions

Last Updated: Jan 17, 2021

At DriverEducators.com LLC, your satisfaction is our highest priority. Therefore, if you are ever dissatisfied with our service, please call, or e-mail us — we want to make sure you are satisfied and will do everything possible to correct the situation.

A full refund will be made to any student who request the cancellation of the enrollment contract within thirty (30) calendar days from the date of purchase (including weekends and holidays), and who has not:

• Completed the course; or
• Obtained a certificate of completion.

No refunds will be issued in the following instances:

• More than thirty (30) calendar days have passed since the date of purchase (including weekends and holidays);
• Once a student has completed all modules of the course.
• Failure to pass the final exam, or other in-course assessment requirements per course guidelines;
• Failure to pass identity validation requirements (including biometrics, security questions, or other required methods);
• Due to course expiration;
• If we determine a person is cheating;
• If the course completion has been reported to FL HSMV.

Requesting a Refund

For a refund request of the course fee, please e-mail us at support@drivereducators.com with:

• Your full name
• Your address
• The date when you signed up for the course
• The reason for cancelation

All refunds are processed within 5 to 7 days of the request.

Disputed Charges/Chargebacks

Any payments that do not clear our bank or are withdrawn from our bank at a later date, whether from a disputed charge or credit card chargeback, will be subject to the following fees:

• A $25.00 processing fee;
• Payment of any fees charged to DriverEducators.com by the bank; and
• Full payment of the original amount due.

If any of these fees are not paid within five (5) business days of notification by DriverEducators.com, the corresponding certificate of completion for the account will be voided.

The court or Florida Department of Motor Vehicles will be notified of the invalid/canceled certificate and a copy of the chargeback document will be provided to the DMV and Court.

For all correspondence, our address is:

DriverEducators.com LLC
10450 Turkey Lake Rd Unit 690086
Orlando, FL 32819