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Terms and Conditions


Last Updated: Jan 17, 2021

At DriverEducators.com LLC, your satisfaction is our highest priority. Therefore, if you are ever dissatisfied with our service, please call, or e-mail us — we want to make sure you are satisfied and will do everything possible to correct the situation.

A full refund will be made to any student who request the cancellation of the enrollment contract within thirty (30) calendar days from the date of purchase (including weekends and holidays), and who has not:

  • Completed the course; or
  • Obtained a certificate of completion.

No refunds will be issued in the following instances:

  • More than thirty (30) calendar days have passed since the date of purchase (including weekends and holidays);
  • Once a student has completed all modules of the course.
  • Failure to pass the final exam, or other in-course assessment requirements per course guidelines;
  • Failure to pass identity validation requirements (including biometrics, security questions, or other required methods);
  • Due to course expiration;
  • If we determine a person is cheating;
  • If the course completion has been reported to FL HSMV.

Requesting a Refund


For a refund request of the course fee, please e-mail us at support@drivereducators.com with:

  • Your full name
  • Your address
  • The date when you signed up for the course
  • The reason for cancelation

All refunds are processed within 5 to 7 days of the request.

Disputed Charges/Chargebacks


Any payments that do not clear our bank or are withdrawn from our bank at a later date, whether from a disputed charge or credit card chargeback, will be subject to the following fees:

  • A $25.00 processing fee;
  • Payment of any fees charged to DriverEducators.com by the bank; and
  • Full payment of the original amount due.

If any of these fees are not paid within five (5) business days of notification by DriverEducators.com, the corresponding certificate of completion for the account will be voided.

The court or Florida Department of Motor Vehicles will be notified of the invalid/canceled certificate and a copy of the chargeback document will be provided to the DMV and Court.

Mandatory Arbitration


IMPORTANT NOTICE: YOUR USE OF THIS WEBSITE AND THE COMPANY'S PRODUCTS AND SERVICES IS SUBJECT TO A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER SET FORTH IN THE SECTION BELOW OF THIS AGREEMENT. PLEASE CAREFULLY REVIEW THIS SECTION.

Dispute Resolution by Binding Arbitration and Class Action Waiver

You agree that any dispute, claim, or request for relief relating in any way to your access or use of the Website, to any products or services sold or distributed through the Website, including any subscription arrangement, or any aspect of your relationship with Company ("Dispute"), will be resolved by binding arbitration pursuant to the Federal Arbitration Act, rather than in court, except that you may assert claims or seek relief in small claims court if your claims qualify. Arbitration shall be submitted to the American Arbitration Association (AAA) pursuant to the then-current AAA Consumer Arbitration Rules and the AAA Consumer Due Process Protocol, which you can find here: https://www.adr.org/consumer. All disputes, claims, or requests for relief shall be arbitrated either by telephone, online, or based solely on written submissions, including affidavits, and will not involve any personal appearances by parties or witnesses unless you and we agree otherwise. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. You and the Company will each bear their own costs and attorneys' fees in the event of a Dispute, provided, however, that the prevailing party shall be entitled to recover its costs and reasonable attorney's fees to the extent permitted by applicable law or under applicable arbitration rules. The entire Dispute, including the scope and enforceability of this arbitration provision and arbitrability of any Dispute, shall be determined by the arbitrator. This arbitration provision shall survive the termination of this Agreement. Nothing in this section is intended to limit the relief available to either you as an individual or the Company in arbitration or small claims court, including equitable relief that an arbitrator may be required to make available by applicable law. Notwithstanding the foregoing, the following shall not be subject to arbitration and may be adjudicated only in the state and federal courts of Florida: (i) any dispute, controversy, or claim relating to or contesting the validity of our intellectual property rights and proprietary rights, including without limitation, patents, trademarks, service marks, copyrights, or trade secrets; (ii) an action by us for temporary or preliminary injunctive relief, whether prohibitive or mandatory, or other provisional relief; (iii) any legal action by us against a non-consumer; and (iv) interactions with governmental and regulatory authorities.

YOU AGREE TO WAIVE YOUR RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS AGREEMENT MUST BE LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS OR THROUGH PARTICIPATION IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. CLAIMS OR DISPUTES OF MORE THAN ONE USER CANNOT BE LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.

YOU AND WE AGREE THAT ALL DISPUTES BETWEEN YOU AND US THAT ARE NOT RESOLVED INFORMALLY SHALL BE RESOLVED ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION OR IN SMALL CLAIMS COURT ONLY. YOU AND THE COMPANY ALSO AGREE TO WAIVE ANY AND ALL RIGHTS TO A TRIAL BY JURY AND TO PARTICIPATE IN ANY WAY IN A CLASS ACTION IN CONNECTION WITH ANY SUCH DISPUTES OR TO MAKE OR PROCEED WITH ANY CLAIM ON A COLLECTIVE OR CONSOLIDATED BASIS.

For all correspondence, our address is:

DriverEducators.com LLC
10450 Turkey Lake Rd Unit 690086
Orlando, FL 32819